Services

As your Distributor or Representative

Kaycom promotes and supports military and security products and services through the complete life cycle, from needs assessment through development, delivery and in-service support. We maintain close ongoing contact with the various customer operational, technical and procurement personnel to anticipate future needs relevant to our clients. Our experienced contracts administrators act as a liaison and single point of contact with our customers throughout the entire process ensuring consistency and continuity. We also offer warehousing and distribution services to support high priority and just in time needs.

Designing market-specific sales plans

We provide a consistent and cohesive presence in the Canadian defence, security and government market. We are proactive, rather than simply responding to opportunities that arise. Our efforts are based on a market-specific sales plan that we develop with you, and which we jointly update on a regular basis as needs evolve.

Contributing to product customization and development

A key Kaycom service is the provision of technical support to assist clients to customize their products and services to meet the particular requirements of Canadian customers. As defence needs evolve to meet rapidly changing threats, suppliers that can understand and respond to changing operational requirements in a timely manner have a distinct advantage. Kaycom has the in-depth understanding of Canadian military and security needs to give you the competitive edge.

Taking responsibility for contract management and administration

Our people make the difference and our Contracts Administrators are the core of our team.

Contracts administrators are central to our business. We hire and retain experienced, motivated people and provide on-the-job training in specific product lines and the various procurement and contractual methods. Our contracts administrators are experts in their field and are committed to ensuring the highest level of customer satisfaction.

We invest in the development of our employees by offering continuing training and education. This is a primary contributor to our excellent employee retention record.

Effectively applying our quality management system

Kaycom's Quality Management System meets the applicable requirements of ISO 9001:2008(E).

Kaycom is registered with the Canadian Controlled Goods Program (CGP) (ITAR compliant).

CGRP Registration # 10051